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GENERAL QUESTIONS: (click
to read) |
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- Can
I make a reservation over the phone? |
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- How
do I pay for my reservation? |
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- What
does  mean? |
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- Is
my booking confirmation number from Infotel or
from the hotel? |
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- How
are the hotels able to offer such discounted rates? |
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- Are
room rates per person or per night? |
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- Can
I book more than one hotel room at a time? |
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- How
can I check or cancel my reservation(s)? |
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- Am
I liable for any other fees or taxes? |
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CHECKING IN: |
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- What
will I need to check in? |
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CHECKING OUT: |
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- How
do I check out? |
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CHANGES AND CANCELLATIONS: |
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- How
do I make a cancellation? |
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- How
do I change my reservation dates? |
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AFTER YOUR STAY: |
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- How
can I get a receipt for my hotel room? |
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- Can
I view my past reservations? |
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OTHER QUESTIONS: |
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ABOUT INFOTEL: |
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- Company
information, complaints procedure and Infotel's
terms and conditions. |
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GENERAL QUESTIONS: |
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Can I make a reservation over the
phone?
Hotel reservations can be booked by telephoning
our call centre between the hours of 09:00
and 19:00 Monday - Friday (UK Time) on the
following numbers:
- support@istanbulhotels4u.com
- 0212 458 65 65 (If you
are dialling from within the Turkey)
- +90 212 458 65 65 (If
you are dialling from outside the Turkey)
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How do I pay for my reservation?
Your credit card is only used to guarantee
your reservation, payment for the room and
any supplementary charges will be required
on check out. Accepted credit cards specific
to your chosen hotel are displayed on the
property information page and the booking
form.
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What does mean?
Live Booking indicates that the hotel has a system
in place that allows our website to view and book
ALL available rooms for any given date. As soon as
the booking form has been submitted the hotel will
acknowledge your reservation by issuing a booking
confirmation number. On arrival at the hotel you
should present this confirmation number to the reception
staff to retrieve your booking information.
Warning: Failure to present
your confirmation number may result in confusion
to whether you actually stayed at the hotel,
as a consequence a "no show" penalty may be
charged to your credit card by the hotel.
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Is my booking confirmation number
from Infotel or from the hotel?
Since we book directly into the hotels reservation
systems, you are issued the hotel's own confirmation
number, generated by their system. Once again
we remind clients to present this number at
check in.
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How are the hotels able to offer
such discounted rates?
Reserving rooms online is a more efficient
way for hotels to sell their rooms. Traditional
marketing is expensive, the hotel information
and rates are often outdated and with online
booking there is less of a need for human interaction,
therefore the savings made, can be passed on
to the consumer in the form of discounted rates.
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Are the room rates per person or
per night?
All rates are based on a "per room / per night" policy,
unless stated otherwise. Additional guests,
children, beds and other items may be subject
to additional charges upon check-out.
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Can I book more than one hotel
room at a time?
The majority of Live Booking Hotels currently
let you book up to 4 rooms of the same type
at a time, however not all hotels support this
feature. If you are experiencing problems we
recommend you book 1 room at a time.
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How can I check or cancel
my reservation(s)?
Simply click on the "My Reservations" tab at
the top of the screen. Fill in your email address
and confirmation number (which you will have
received in your confirmation page and email).
If you cannot access your email or the email
address is no longer in use etc, please contact
our customer care department:
- support@istanbulhotels4u.com
- 0212 458 65 65 (If you
are dialling from within the Turkey)
- +90 212 458 65 65 (If
you are dialling from outside the Turkey)
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Am I liable for any other
fees or taxes?
Hotel rates are subject to various taxes dependent
upon the country and city. Additional fees,
such as resort charges, local taxes and processing
fees may also be due.
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CHECKING IN: |
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What will I need to check-in?
When you check in, we recommend you have the following:
- I.D. such as drivers license, passport etc.
- A valid credit card.
- Confirmation print out or number.
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CHECKING OUT: |
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How do I check-out?
Because your credit card is only used to guarantee
your reservation, you will be required to pay the
full amount for your room(s) plus any additional
hotel services you used during your stay.
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CHANGES AND CANCELLATIONS: |
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How do I make a cancellation?
Please keep in mind that reservations cancelled after
the hotels cancellation policy has expired may be
subject to a penalty charged to your credit card.
If you need to cancel a reservation, it must
be done on the Infotel website. Simply click
on the "My Reservations" tab at the top of
the screen. Fill in your email address and
confirmation number (which you will have received
in your original confirmation page and email).
Hotel systems do not allow modifications to
be made to online reservations. We can only
recommend that you cancel the original booking
and re-book with your modifications. Please,
feel free to call (see number below) if you
are in any doubt about cancelling / modifying
your reservation.
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How do I change my reservation
dates?
Currently, changes to your reservation are
not supported; you must cancel the original
reservation (see above for more about cancelling
a booking) and rebook for the new dates. However,
we suggest you first check availability for
the new desired dates, to avoid any disappointment
from cancelling your first booking if the new
dates are not available. Cancellation fees
will still apply, as the first reservation
is considered "cancelled," but credit will
be given for unused room nights if applicable
per the cancellation penalty.
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AFTER YOUR STAY: |
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How can I get a receipt for my
hotel room?
It is critical to keep the Infotel reservation
confirmation page issued at the time of booking.
You will also receive an email confirmation,
which can be used as a receipt. If you need
a receipt after your trip, you can access historical
data from our website.
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Can I view my past reservations?
Simply click on the "My Reservations" tab at the top
of the screen. Fill in your email address and confirmation
number (which you will have received in your original
confirmation page and email). Once "logged in" a list
of all outstanding bookings, cancelled bookings and
your booking history will be displayed.
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OTHER QUESTIONS: |
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If you have questions, problems etc, feel free to
contact our customer care department:
- support@istanbulhotels4u.com
- 0212 458 65 65 (If you
are dialling from within the Turkey)
- +90 212 458 65 65 (If
you are dialling from outside the Turkey)
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ABOUT IH4U: |
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For company information, complaints
procedure and Infotel's terms and conditions, click here |
